Ennovanest Return and Refund Policy

At Ennovanest, we are committed to providing our customers with high-quality furniture and home décor products. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our obligations.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, please ensure the following:

The item must be unused, in its original condition, and in its original packaging.
The product must include all tags, manuals, and accessories that came with it.
Proof of purchase (order confirmation email or receipt) must be provided.

Please note: Items returned without a prior return request approval will not be accepted.

2. Non-Returnable Items

At Ennovanest, we strive to ensure that you are fully satisfied with your purchase. However, due to the nature of certain products, we are unable to accept returns for the following items:

Personalized or Custom-Made Items
Any products that have been personalized or customized with initials, names, or any special designs are non-returnable.
Used or Opened Home Decor Items
Home decor items, including cushions, rugs, and curtains, that have been used or removed from their original packaging cannot be returned.
Sale or Clearance Items
All items purchased during a sale or clearance event are final sale and cannot be returned.
Items with Damaged Packaging
Products with opened or damaged packaging at the time of delivery are not eligible for returns.
Perishable Goods
Items that have a short shelf life or can deteriorate quickly, such as scented candles, essential oils, and other perishable goods, are non-returnable.
Hygiene-Related Products
For health and safety reasons, hygiene products, including but not limited to bath towels, mattresses, and pillows, are non-returnable.
Bulky or Large Furniture Items
Bulky items such as dressers, large storage units, or heavy furniture are non-returnable due to their size and shipping logistics. Please ensure that you are fully satisfied with your purchase before completing the order.

Note Defective items across all categories are eligible for return if reported within 10-15 Bussiness Days from delivery.

3. Initiating a Return

To start a return, contact us at support@ennovanest.com Please include your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide you with further instructions.

Important: Returns sent back to us without prior notification and approval will not be accepted.

4. Return Shipping and Fees

The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
A restocking fee of 15% may apply for returns that do not meet our standard criteria (e.g., missing original packaging or accessories).

5. Damaged & Defective Items Eligible for Return

Please note: We only accept returns for defective items

At Ennovanest, we prioritize customer satisfaction and ensure that defective items can be returned or exchanged. Below are the categories of items eligible for return if found defective:

Home Decor Items
Cushions, rugs, curtains, and decorative pieces that are damaged or defective upon delivery.
Storage Products
Cabinets, organizers, and shelves with structural defects, missing parts, or manufacturing faults.
Furniture Items
Tables, chairs, and other furniture with visible damages like cracks, dents, or broken parts.
Lighting Fixtures
Lamps, chandeliers, or other lighting products that do not function properly due to manufacturing defects.
Wall Decor and Art
Mirrors, clocks, and wall art with scratches, broken glass, or manufacturing flaws.
Kitchen and Utility Products
Products like trays, containers, or holders that arrive broken or with functional defects.

For assistance with your return request, please contact our customer support team at Contact Us

6. Refunds and Processing Time

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.

Please note

It may take 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
If you paid any international shipping fees, customs duties, or taxes, these charges are non-refundable.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at support@ennovanest.com

8. Cancellations & Refund Fee